Don’t buy books, Chegg them
Fri, Aug 17, 2007
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US website Chegg.com provides a revolutionary online textbook rental service, offering over two million used books and 800,000 new book titles for students to rent, rather than buy. The site was founded as a response to the high cost of college textbooks foisted upon students, and is welcomed by environmentalists as a way to cut down on consumerism and move towards a more sustainable culture. Now they have announced the launch of a new program designed to raise awareness for environmental issues that impact the multi-billion dollar textbook industry. “Chegg for Trees” will ensure that a tree is planted in a needy area every time a textbook is rented via the Textbookflix.com service.
Chegg is delivering this program in partnership with the newly founded Eco-Libris, an organization that seeks to balance out the trees cut down for the production of books by planting trees in developing countries.
Osman Rashid, co-founder and CEO of Chegg, comments that “Textbook production requires the use of more than 20 million trees each year. This is our way of giving something back for the privilege of using these valuable natural resources.”
Chegg, through programs like Chegg for Trees, is intending to assist plantation efforts in areas facing critical levels of degradation, in order to more effectively combat global warming. Chegg plans to announce similar programs and partnerships in the coming weeks, including an initiative to support global literacy.
“The core focus at Eco-Libris is to give people an easy and affordable way to balance out the trees used for book production,” said Raz Godelnik, CEO of Eco-Libris. “We are excited to be working with Chegg on their Chegg for Trees initiative to balance out trees being used to produce textbooks.”
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1 Trackbacks For This Post
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Rent a Textbook, Plant a Tree? » UMassOnline Blog Says:
November 1st, 2007 at 3:48 pm[...] buy. If you use this service, they’ll plant a tree for every text you rent. Thanks to the Environmental graffiti blog for bringing it to my [...]
July 18th, 2008 at 5:02 pm
my daughter ordered a book for me this is so great!!!
July 21st, 2008 at 8:00 pm
We are so happy you stumbled upon Chegg. We are ready for the 2008-2009 school year and are serving 2,100 plus schools this year.
Order soon as August 19th is the biggest textbook ordering day. As always, we would love to know your feedback once you have tried the service.
Chegg Support Team Member
September 8th, 2008 at 10:18 pm
While Chegg may seem awesome, they have horrible customer service, extremely ridiculous shipping times, and their books are in bad condition.
Good luck trying to get in touch with them by phone or email if you ever have any problems. And good luck in getting your books within 2 weeks of your order being placed.
Stay away from Chegg until they improve their customer service and shipping.
September 10th, 2008 at 12:15 am
Chegg is a wonderful concept, rent a book and they plant a tree…but Chegg’s CUSTOMER SERVICE SUCKS! I have been trying to get a hold of them for 3 WEEKS now. I am still missing one book (out of the 10 that I ordered).
I have sent several e-mails and called them (what feels like) a million times. Every time I call, their answering machine says they are experiencing “a high call volume” and to call back later or send an e-mail. It then HANGS UP on me. So I call several different times in the day and it’s the same story. I don’t think there is anyone on the other end – EVER!
With regards to the e-mails that I have sent, I have gotten 2. It seems like they are idiots because they keep asking me for the same information (that was in the e-mail that I sent to them).
I am discouraging students (et all) to not RENT from Chegg. Find alternatives…they are out there. Also, I am going to do the following:
1. Post all over the web as much as I can to let people know my experience.
2. Request a credit for that specific book from my credit card.
3. Report them to the better business bureau.
4. I am going to un-recommend them to all my friends.
I am tired of being hung up on and not being called back or given a solution to my e-mails.
THIS IS SO FRUSTRATING!
September 12th, 2008 at 7:33 pm
My comments are the same as the others. No books, no customer service, class action lawsuit?
September 16th, 2008 at 4:45 am
Totally agree with Charalayne. Chegg’s service sucks hardcore.
Let me say that again: CHEGG’S SERVICE SUCKS!
I order my book, wait the estimated delivery time, call them when it doesn’t show up. I can’t get through to anyone. Repeat three times over three separate days. I email about ten times. I file a ticket on their website.
Nothing for 2 weeks! My book is nowhere, my class has started and I’m falling behind because of CHEGG. I order the book off another internet site and cancel the Chegg bill on my card. About a week later, they finally respond: They never had the book and neither did any of their affiliates. Oops.
If you want to save money, rent from some other place. If you go with Chegg, you’ll get screwed. I’m never shopping there again and I’m telling everyone I know that they SUCK!
September 17th, 2008 at 5:49 am
DONT ORDER FROM CHEGG! I never got my book! Customer service never responded to my 4 e-mails or countless calls.
Finally had to get the Better Business Bureau to come after them!
December 19th, 2008 at 7:07 pm
I agree with the others – do NOT order from Chegg. I have had so many problems with this company since I ordered my textbooks there in the fall, and their customer service is pretty much non-existent and gives you conflicting information. They waited at least a week to tell me that they didn’t even have some of the books in stock that I ordered, and the books they did send didn’t even arrive until close to 3 weeks after I ordered them. This was after paying extra for priority shipping, too. Then halfways through the semester they sent me 31 text message notifications, one or two every 15 minutes or so, between 2:00 and 6:30 am just to inform me that a book had been cancelled a couple months earlier. On top of that, their return process doesn’t even work and only gives you the option to buy or extend the order, so now I’m fighting with them on that one too. The concept is good, but this company has terrible service!
August 26th, 2009 at 1:33 am
I have had great luck with Chegg. The books were in excellent condition and shipped fast. Get an extra 5% off your Chegg order with promo code CC101954
September 3rd, 2009 at 11:45 pm
I am very disappointed that I did no get a scholarship for my books. i was told by one student that she got a 200 credi to rent books and she did not get a scholarship. It is hard for me to buy my books so I am trying to rent them but that is even hard when i can not get all help for my schooling…
November 3rd, 2009 at 4:38 pm
Yeah I can’t get a hold of chegg at all. I rented 3 books from them and only received 2 of them. I tried the customer service, what a joke. They provide no e-mail address. The phone number they have is only for account information and their card varification. Good luck getting a hold of a real person in their chat. Just keeps asking me to type in a question in a box. I don’t know what to do with the book I need. I guess I’ll just cancel the rented order for just the one book. Chegg kind of sucks I guess. If their customer service was better I’d keep getting books from them, but I’m done.